Terms of Use - Escavox Static Monitoring

Last updated: 26 October 2026

These terms apply to the Escavox Static Monitoring app on Android, on iPhone and on the web (“the app”), provided by Escavox Pty Ltd (ABN 71 627 455 261), Suite 5.04, Level 5, 157 Walker Street, North Sydney NSW 2060, Australia (“Escavox”, “we”). By signing in to the app you agree to them.

The short version: the app shows readings from your organisation's Escavox devices and can alert you when conditions change. It helps you watch your orchards and coolrooms; it does not replace your own checks, and an alert can arrive late or not at all.

1. Who can use the app

The app is for customers of Escavox and their staff. You need an Escavox account, which your organisation arranges with Escavox. Your use of the app is also covered by your organisation's agreement with Escavox (“your agreement”). If these terms and your agreement conflict, your agreement applies.

2. Your account

• Use your own login. Do not share it.
• Keep your password safe. If you think someone else has used your account, tell Escavox straight away.
• You are responsible for the settings you choose in the app, including device names, temperature ranges, risk levels, frost limits and which positions alert you.

3. Readings and alerts are a support tool

Readings come from Escavox devices through the Escavox platform. Alerts are worked out on your phone from those readings and the settings you choose. Please read this section carefully.

• Alerts can be delayed or missed. The Android app checks about every 15 minutes, but the phone decides the exact timing. On iPhone, iOS decides when background checks run: they can be an hour or more apart, and iOS may pause them if the app is rarely opened. Alerts may not arrive if the phone is off, has no signal, has notifications turned off, or limits background activity to save battery, or if a device, the network or the Escavox platform is unavailable.
• The web app does not send alerts. It shows readings only while it is open.
• Readings show conditions where the device is placed. Air temperature, humidity, dew point and frost and condensation levels are calculated from the device's readings. They are not a measurement of fruit or pulp temperature, and conditions elsewhere in an orchard block or room may differ.
• You remain responsible for monitoring and managing your produce, orchards and cold rooms, and for decisions you make using the app.

4. Limitation of liability

To the extent the law allows, Escavox is not liable for loss of crop, produce, stock, sales or profit, or for any indirect or consequential loss, arising from the use of the app, from readings, or from an alert that was late, missed or wrong. Escavox's liability is limited as set out in your agreement. Nothing in these terms excludes rights you have under the Australian Consumer Law, the South African Consumer Protection Act or other law that cannot be excluded.

5. Acceptable use

Do not try to access devices or data that are not allocated to your organisation, interfere with the app or the Escavox platform, or copy, reverse engineer or resell the app, except where the law allows it.

6. Your data

How the app handles your information is explained in the Privacy Policy. Device readings belong to your organisation and are governed by your agreement.

7. Changes and availability

We may update the app, change or remove features, or suspend access, for example for maintenance or security. If we change these terms, we will publish the new version at this address with an updated date. Continuing to use the app after a change means you accept it.

8. Ending use

You can stop using the app at any time by signing out and uninstalling it. Access ends when your organisation's Escavox account ends or your login is removed.

9. Governing law

These terms are governed by the same law, and disputes are handled in the same way, as set out in your organisation's agreement with Escavox.

Contact

Escavox - escavox.com
mmules@escavox.com