Privacy Policy - Escavox Static Monitoring
Last updated: 26 October 2026
Escavox Static Monitoring (“the app”) is provided by Escavox Pty Ltd (“Escavox”, “we”) for customers who monitor cool rooms, packhouses and orchards with Escavox tracking devices. This policy describes what the app does with your information. The short version: the app talks only to the Escavox platform you already have an account with, keeps its settings on your phone, and sends nothing to anyone else.
Want your data deleted? See Delete your data below.
Who we are
Escavox Pty Ltd (ABN 71 627 455 261), Suite 5.04, Level 5, 157 Walker Street, North Sydney NSW 2060, Australia, is responsible for the app and the personal information described here, for users in every country, including South Africa.
Privacy contact: Nicola Sanderson, Chief Customer Officer, nici@escavox.com.
Information the app uses
| Escavox account email and password | Used to sign in to the Escavox platform. If you turn on “Stay signed in”, your credentials are stored in your phone's hardware-backed encrypted storage so the app can renew your session automatically. They never leave your phone except to sign in to Escavox, and are deleted when you sign out or turn the option off. |
|---|---|
| Device telemetry | Temperature, humidity and related readings from your Escavox tracking devices, retrieved from the Escavox platform over an encrypted connection (HTTPS) and shown to you in the app. |
| Your settings | Location and position names you give devices, alert thresholds, watchlists and the alert history log. These are stored on your phone only and are removed when you uninstall the app (the alert history and watchlist are also cleared when you sign out). |
Notifications and background activity
If you enable alerts, the app periodically checks your watched devices in the background using your Escavox session and shows notifications on your phone. These checks read telemetry from the Escavox platform; evaluation happens on your phone and no alert data is sent anywhere.
Getting help
If you tap Get help, the app opens WhatsApp (or the WhatsApp website) with a message to Escavox support. It names the screen you were on and the email you signed in with, and on a device's page also that device's ID, position and location, so support knows who you are and where the problem is. The message is passed to WhatsApp when it opens, so WhatsApp receives it even before you tap send; nothing reaches Escavox unless you send it, and you can edit it first. WhatsApp's own privacy terms apply.
Feedback
If you tap Send feedback, the app opens your own email app with a message to Escavox. It includes the app version and your phone model and Android or iOS version, to help us look into problems. Nothing is sent unless you send the email yourself, and you can edit or delete any part of it first.
What the app does not do
- No advertising, and no analytics or tracking SDKs.
- No sale or sharing of your data with third parties.
- No access to your contacts, photos, precise location or files.
- No data collection beyond what is described above.
Data on the Escavox platform
Your account and your organisation's device data live on the Escavox platform and are governed by your organisation's agreement with Escavox. This app is a viewer for that data; it does not create or store data on the platform.
Where your information is kept
Your Escavox account details and your organisation's device readings are held on the Escavox platform, which runs on Microsoft Azure in Australia. If you use the app outside that country, for example in South Africa, Namibia or Zimbabwe, your sign-in details and requests travel to the platform there. Microsoft processes this data for Escavox and is bound by contract to protect it. These transfers are made under your organisation's agreement with Escavox.
The app's own settings stay on your phone and are not sent anywhere.
Your rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it (see Delete your data). Email nici@escavox.com from the address you sign in with. We will reply within 30 days.
If you are not happy with our answer, you can complain to the privacy regulator in your country: in South Africa, the Information Regulator; in Australia, the Office of the Australian Information Commissioner.
Delete your data
Data on your phone. Everything the app stores lives on your phone, and you can delete it yourself:
- Sign out (Settings > Sign out) to delete your session, saved sign-in details, watchlist and alert history.
- Uninstall the app to delete everything else, including your location names, position names and alert settings. On iPhone, iOS can keep saved sign-in details after an app is deleted, so sign out first; if you reinstall, the app clears anything left behind before it starts.
Your Escavox account. To have your account and the personal details linked to it (your email address and sign-in details) deleted from the Escavox platform:
- Email nici@escavox.com from the address you sign in with.
- Use the subject “Delete my Escavox account” and say which organisation you use the app for.
- We will confirm by email when your account has been deleted.
Device readings (temperature and humidity from your organisation's Escavox devices) belong to your organisation, not to you as a user. They are kept under your organisation's agreement with Escavox and are not deleted with your account. Your organisation can ask Escavox to delete them.
Children
The app is a business tool for Escavox customers and is not directed at children.
Terms of use
Use of the app is also covered by the Terms of Use.
Changes
If this policy changes, the new version will be published at this address with an updated date.
Contact
Escavox Pty Ltd - escavox.com
Suite 5.04, Level 5, 157 Walker Street, North Sydney NSW 2060, Australia
mmules@escavox.com